Due to Covid-19 all the courses will be offered online via Zoom.

Call Center Supervisor

Call Center Supervisor

The call center industry is rapidly evolving. Customers have more self-service options, so call centers are handling more advanced services. This course will prepare you for a supervisor role in today’s complex call center. You will gain the skills you need to effectively lead your team, including performance measurement, coaching, increasing morale, staff retention, tracking KPIs, quality assurance, and workforce management.

Be the first to add a review.

Please, login to leave a review
Add to Wishlist
Get course
Duration: 6 months

Working hours

Monday 9:30 am - 6.00 pm
Tuesday 9:30 am - 6.00 pm
Wednesday 9:30 am - 6.00 pm
Thursday 9:30 am - 6.00 pm
Friday Closed
Saturday 9:30 am - 5.00 pm
Sunday 9:30 am - 6.00 pm
X
Apply Now