Due to Covid-19 all the courses will be offered online via Zoom.

Call Center Manager

Call Center Manager

Today’s call centers are built around several customer success channels, and managing these centers has become increasingly complex. This course will prepare you for a role as a call center manager. You will gain the skills needed to ensure your call center operates efficiently, including employee supervision, quality assurance, and workforce management.

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Duration: 6 months

Working hours

Monday 9:30 am - 6.00 pm
Tuesday 9:30 am - 6.00 pm
Wednesday 9:30 am - 6.00 pm
Thursday 9:30 am - 6.00 pm
Friday Closed
Saturday 9:30 am - 5.00 pm
Sunday 9:30 am - 6.00 pm
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